We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS. Starts to insinuate that I am lying to her. I have the emails from the agent on 7/17. She even starts to laugh when I explain the timeline. I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. They were on time, really courteous, and professional. He was dispatched by the Choice Home Warranty whom I had placed a claim early this same day. They contacted Fire and Ice Heating and Cooling asked if they could work us into his schedule today and they did. For over 30 years National Home Warranty has been providing exceptional value to our customers through our consistent delivery of quality service at an affordable price. Whether you´re a homeowner, real estate professional, property manager, or investor you´ll find unparalleled service and unwavering commitment with National Home Warranty. We offer the most comprehensive coverage at the most competitive price ensuring you´ll be protected against unexpected and costly repairs to the fundamental systems and appliances throughout your home.
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The second one, meanwhile, would never tell me when he was coming.